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| Return Policy |
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| If the product you receive contains manufacturer
defects or fails to meet our product representation, we will gladly replace,
exchange for any product of equal value, or extend a full refund (less shipping
and handling fees) if the merchandise is returned within 30 days of the original
purchase date in its original condition with all documentation. Although it is
very uncommon, if for some reason you have to utilize this process it is our
goal to make it as easy as possible for you. |
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| Return Merchandise Authorization (RMA) |
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All returns MUST be accompanied with a
Return Merchandise Authorization (RMA) number. Any
product return that does not have this number will be refused. To receive an
RMA number you can call 1-562-429-9509 and speak with one of our Customer
Service Professionals M-F 5:00am - 9:00pm PST or you can send your RMA
request via e-mail to customerservice@mobilizenow.com.
When
returning product, we recommend you insure all packages as we can not be
responsible for lost or damaged shipments (lost or damaged shipments MUST be
taken up with your shipping carrier). All refunds will be for the original
purchase price and tax (if applicable) of the item, excluding shipping and
handling fees. |
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RMA
Limitations |
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- All returned product MUST be in original packaging, condition, and have all
documentation included without modification. Any modified or damaged products
will not be accepted for credit (Shipping damages MUST be taken up with your
shipping carrier ).
- All merchandise that is out of warranty, has been physically damaged,
abused, misused, or neglected will be returned to the customer unprocessed.
- MobilizeNow cannot accept opened or installed software back for credit per
manufacturer guidelines.
- MobilizeNow does not reimburse for original or returned shipping charges.
- All returns must be authorized within 30 days from Date of Purchase.
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